Monday, October 06, 2014

Is the NYT Coverage of Amazon vs. Hachette Really Propaganda?

By now you've seen the NYT Public Editor's piece criticizing her own newspaper's coverage of the Amazon/Hachette situation.

Note to David Streitfeld: see what Margaret Sullivan did? Being a competent reporter, she researched the situation and presented both sides of the story. That means quotes from authors representing both sides, and quotes from the very source (you) she was critical of.

She's an excellent, smart, fair journalist, Mr. Streitfeld. Put your hat in your hand and go thank her. After you have, ask her for some pointers.

As well done as the piece was, Ms. Sullivan did write something that I didn't agree with.

"A pro-Amazon author (Barry Eisler) charges that the paper is spewing propaganda...“propaganda” is a stretch..."

Is it really a stretch? Let's dig a little deeper.

According to Wikipedia:

Propaganda is information that is not impartial and used primarily to influence an audience and further an agenda, often by presenting facts selectively (thus possibly lying by omission) to encourage a particular synthesis, or using loaded messages to produce an emotional rather than rational response to the information presented.

Hyperlinked in that definition is "impartial" which leads to a wiki about journalistic objectivity:

Journalistic objectivity can refer to fairness, disinterestedness, factuality, and nonpartisanship, but most often encompasses all of these qualities.

Also linked is "lying by omission":

Also known as a continuing misrepresentation, a lie by omission occurs when an important fact is left out in order to foster a misconception. Lying by omission includes failures to correct pre-existing misconceptions.

And "loaded messages":

In rhetoric, loaded language (also known as loaded terms or emotive language) is wording that attempts to influence an audience by using appeal to emotion or stereotypes.

Mr. Streitfeld says his stories have been driven by one value: "newsworthiness". Back to Wikipedia:

Newsworthiness does not only depend on the topic, but also the presentation of the topic and the selection of information from that topic.

Is Streitfeld presenting his topics well? What information is he selecting about the topic? Does it err to the side of journalistic objectivity?

Let's go back to May when the Amazon/Hachette story broke and Streitfeld wrote this piece. Looking at the definitions above, do these quotes from Streitfeld's piece qualify as propaganda?

Streitfeld: Among Amazon’s tactics against Hachette, some of which it has been employing for months, are charging more for its books and suggesting that readers might enjoy instead a book from another author.

Joe sez: Amazon "charging more for its books" actually means Amazon is charging Hachette's suggested retail price. Amazon suggesting that readers might enjoy a book from another author "instead" is unproven. Amazon advertises other authors' books on every book page. This isn't unique to Hachette. Amazon also offers used books for considerably less than the price of the new version, on the very same page. (buy Whiskey Sour for only $0.01!) But where has Amazon said "Buy this instead of this"?The word "instead" is loaded.

Streitfeld: The scorched-earth tactics arose

Joe sez: Scorched-earth? Misrepresentation, and loaded.

Streitfeld: “Outliers” was selling Friday for $15.29, a mere 10 percent discount. On Barnes & Noble, the book was $12.74.

Joe sez: See how the word "mere" is not impartial? No mention that many indie bookstores don't discount at all.

Streitfeld: Amazon raised the price of her book by $8. Then it ran a banner recommending other less expensive diet books.

Joe sez: Instead, how about: "Amazon raised her price to the one her publisher printed on the jacket." But that's not nearly as newsworthy, is it? And pay no attention to the banners recommending other things to buy on every single other product page on Amazon.

Streitfeld: “If you’re a monopolist, you get to be a bully,” said Richard Russo, the Pulitzer-winning novelist and Authors Guild vice president. “

“Like all repressive regimes, Amazon wants to completely control your access to books,” Sherman Alexie said in a Twitter post.

“Given AMZN’s near-monopoly position I think it’s an antitrust violation, but the U.S. antitrust regulators are broken,” Charlie Stross said, also on Twitter.

Joe sez: Yes, Streitfeld is quoting Twitter and not using this rhetoric himself. But where are the Twitter posts from the opposing viewpoint?

I can imagine Streitfeld replying: I didn't write the propaganda posters! I just hung them up where they could be read by millions of people!

Sure, Mr. Streitfeld. Way to be objective. Your piece is loaded with the hot-button words and statements like "monopolist, bully, antitrust, violation, repressive regime, and completely control your access to book", all in reference to Amazon.

Where are the critical quotes about Hachette? Where is the balance?

Let's move on to his next article.

Streitfeld: For months now, Amazon has been trying to put the screws on Hachette, the smallest of the Big Five publishers, by discouraging people from buying its printed books. Amazon’s goal: force Hachette to give it better terms on e-books.

Joe sez: That's the opening sentence. Amazon is putting the screws to the smallest of the big five. Amazon's goal is to force Hachette.

Or, in fairer words, Amazon is negotiating with a company worth ten billion dollars... a company trying to control Amazon's ability to discount ebooks.

See how the truth makes it sound a lot different than Streitfeld made it sound?

Streitfeld: If the 4,000 tweets on my two stories on the topic late last week are anything to go by, Amazon might need to worry more.

Joe sez: How many of those tweets were calling your story biased nonsense?

Maybe he needs to Google "no one I knew voted for Nixon."

Streitfeld has five quotes supporting Hachette. And 13 words from Hugh Howey, offering an opposing viewpoint.

Streitfeld: Independent bookstores broke with tradition in 2012 and decided not to sell books published by Amazon. That was their choice. And if customers chose as a result not to shop there, that was their choice. It’s a free country.

But Amazon is not saying it is dropping all Hachette books.

Joe sez: WTF?

So other bookstores can decide they don't want to sell certain titles, and that's free choice. But Amazon, which is still selling Hachette titles, is behaving worse? How can this be?

Streitfeld: Amazon wants to have it both ways, telling customers it has the book while discouraging them from buying it. This is why some Internet commentators are saying the real issue here is deception as defined by the FTC – “a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer’s detriment.”

That sounds like bait and switch, something the Federal Trade Commission frowns on as deceptive.

Joe sez: So Streitfeld is suggesting Amazon is using "bait and switch" fraud.

Did Streitfeld look up the definition of bait and switch?

However, no cause of action will exist if the purveyor is capable of actually selling the goods advertised, but aggressively pushes a competing product.

Amazon is still selling Hachette titles. Ergo this cannot be bait and switch.

And let's not even bring up that if a customer found Amazon's shipping times unacceptable, it would take ten seconds and three clicks to buy that same book from another website.

Moving along to the next Streitfeld article.

Streitfeld: “I am a big fan of Amazon and spend as much as $5,000 per year there (not just books),” Ms. Cowie, a Connecticut investor and landlord, wrote me. “But this treatment of Hachette is completely unacceptable. I called Amazon today to let them know that I will boycott them until this Hachette dispute is resolved.”

Joe sez: This entire article is about a landlord boycotting Amazon. Seven hundred words devoted to this single topic, with no mention that Amazon's approval rating has never been higher.

And this qualifies as newsworthiness? This isn't propaganda?

Onto the next one.

Streitfeld: Hachette is holding fast to the traditional publishing system that underpins modern culture.

Joe sez: Who wants Amazon to destroy modern culture? No one, so we must side with Hachette... even though there is no proof Amazon is destroying modern culture.

How things are worded matters so much, doesn't it?

Streitfeld: Authors published by the traditional houses, including Hachette, argue that their livelihood is at stake, and that the world where Amazon is the only gatekeeper would be a deeply problematic one. There have been vows of boycotts.

Joe sez: The first sentence is an appeal to pity fallacy. Their livelihood is at stake! Somebody help them!

The second sentence is just plain shitty journalism. Vows of boycotts? You mean that landlord you wrote about? She's representative of an entire "boycott Amazon" movement? Proof?

I've heard "rumors of bigfoot." Maybe I should mention that in a NYT article and give it some real credibility.

But then Streitfeld immediately lets the other side have some column inches as well, right?

Streitfeld: But Amazon is content to play the long game, as usual, and seems confident that Hachette authors will ultimately grow restive and blame the publisher.

Joe sez: So rather than quote some Amazon supporters, and mention how many author livelihoods Amazon has fostered, Streitfeld avoids the opposing viewpoint altogether.

Streitfeld: When Amazon felt threatened then by publishers demanding a different pricing system for e-books, it had two responses: It removed the “buy” buttons from one publisher, and sent a letter to the Federal Trade Commission with accusations of illegal behavior. The buttons were soon restored, but the publishers were hit by a government antitrust suit whose consequences are still being felt.

Joe sez: Sneezing Jesus with an asthma attack! Amazon "felt threatened"? You mean when five publishers illegally colluded to fix prices and force Amazon to accept the agency model? Why would Amazon feel threatened by that?

And where is the mention that Hachette lost the antitrust suit? You know, the one where Hachette was found guilty of collusion and price fixing?

Streitfeld: “I’m shocked that Amazon would do anything to fuel the speculation that once they grow big enough, authors will suffer,” wrote Hugh Howey, an author who is usually a champion of Amazon’s way of doing things.

Joe sez: Way to cherry pick, David.

Howey, like many blogging activists, is pro-author. Saying he is "usually a champion of Amazon's way of doing things" is a cute and sleazy way of calling Howey a sycophant who finally got upset with his lord and master because they did something so heinous.

Of course, anyone who read the Howey piece that Streitfeld quoted would know that isn't the case. But Streitfeld didn't link to that post. He made it seem like Howey gave him that quote directly.

Is that what good reporters do?

Moving on.

Streitfeld: So when Amazon took the rare step of explaining why it decided to hold 5,000 Hachette books hostage

Joe sez: Hostage, huh? Can Wikipedia help?

(A hostage is) someone who is seized by a criminal abductor in order to compel another party such as a relative, employer, law enforcement, or government to act, or refrain from acting, in a particular way, often under threat of serious physical harm to the hostage(s) after expiration of an ultimatum.

Such a serious, hot-button, polarizing word. I had no idea Amazon had a ticking clock ultimatum, or that Amazon was forcing Hachette authors to sell their titles on its website. I thought Amazon was using leverage during a contract negotiation--a negotiation that both parties are willingly entering into--by flexing its retail power.

But to Streitfeld, it is an actual hostage situation. Can't Hachette compel the government to send in a SEAL team to rescue all those poor hostages?

Streitfeld: “The use of its market position to purposely delay delivery of books from selected publishers in order to pressure them to accept their demands for conditions is not only a threatening sign for the book industry, but a clear affront to those who read and buy books,” wrote a group of some 880 independent booksellers and publishers, members of a loose organization that calls itself the Booksellersmeeting in protest against Amazon’s action.

Joe sez: Wait... indie bookstores are criticizing Amazon? And publishers don't like the fact that Amazon is a fierce negotiator? Amazon, who built the world's largest bookstore and invented the ereading device that the majority of readers are using?

My only question is: why wasn't this front page headline news?

Next on the Streitfeld Report: 880 bananas sign a petition accusing monkeys of "trying to eat them". Hold the presses.

And more.

Streitfeld: Amazon has been heavily criticized for using writers as pawns, although it also has its defenders.

Joe sez: And that's the only line about Amazon's defenders in this entire post. The rest of it presents a case against Amazon with no opposing views.

Balanced coverage? Really?

Streitfeld's next journalistic endeavor on this issue (Barry Eisler calls it stenography, not journalism) is simply recounting Stephen Colbert's incorrect stance. No opposing viewpoint at all. The newsworthiness of his story is that Colbert is angry with Amazon.

Why isn't it newsworthy that Colbert is wrong?

Can't this be a story about a rich and famous celebrity media personality with his own TV show who uses it to expose truths about the government and society but is actually using his platform for ill-informed, selfish purposes that are illogical?

More newsworthiness: Amazon Stops Taking Orders for Time Warner Videos.

Both Amazon and Warner declined to comment on what is simply a negotiation between two businesses. But Streitfeld managed to write 600 words about it, fanning the anti-Amazon sentiment fire he's been building.

But wait! Maybe Streitfeld actually had a reason to call this newsworthy.

Streitfeld: “Considering all the press regarding Hachette it seems strange that no one is reporting this,” one commentator wrote on the Amazon forum.

Joe sez: Now I see! An anonymous commenter on an Amazon forum wanted this reported, so the NYT devoted a whole column to it.

I can imagine Streitfeld pitching this story.


A serious looking David Streitfeld speaks to his editor, Suzanne Spector.

Streitfeld: The haven't been any developments in the Amazon/Hachette dispute in a few days. But I've got a new angle.

Spector: Do tell.

Streitfeld: Lego.

Spector: I'm not even touching you.

Streitfeld: No, not "let go". I mean The Lego Movie. Huge hit, but Amazon isn't selling any pre-orders of the movie. In fact, it isn't taking advance orders on any Warner movies.

Spector: So Amazon not selling something that isn't available is news?

Streitfeld: When you say it that way you make me sound stupid.

Spector: I'm sorry. I know you don't need help in that area.

Streitfeld: Don't you get it? Amazon is doing the same thing that they did to Hachette.

Spector: Sounds like two businesses in negotiation.

Streitfeld: It is. That's what Warner said, before declining to comment.

Spector: So what's the spin? You're all about authors being harmed by Amazon in the Hachette dispute. Are you thinking Lego Batman is being harmed by Amazon now?

Streitfeld: No. That would be silly. Lego Batman is too busy fighting Lego crime to care.

Spector: So who does care, exactly?

Streitfeld: A lone anonymous commenter on an Amazon forum.

Spector: Run it!


And Streitfeld's next article.

Streitfeld: For more than six months, Amazon has been trying to wring better e-book terms out of Hachette. The publisher, which is the fourth largest in the United States and whose imprints include Little Brown and Grand Central Publishing, is energetically resisting.

Joe sez: Have those reading this caught on to what Streitfeld is doing?

Amazon is trying to wring better terms. Hachette is resisting.

But all evidence points to Hachette wanting to prevent Amazon from discounting ebooks in order to control its paper oligopoly, and Amazon wanting to keep ebook prices low.

Why is Hachette above reproach, and Amazon the enemy?

The above article is about Amazon offering to compensate authors during the negotiation period. A good thing, right? It's a response to critics, and a move to help authors.

Streitfeld: The proposal “has several real benefits — to motivate us and Hachette to reach an agreement sooner rather than later and to insulate the authors,” said Russ Grandinetti, Amazon’s senior vice president for Kindle content. “It would make things better for readers, too,” he added.

But Roxana Robinson, president of the Authors Guild, dismissed the proposal.

“If Amazon wants to have a constructive conversation about this, we’re ready to have one at any time,” she said in an email. “But this seems like a short-term solution that encourages authors to take sides against their publishers. It doesn’t get authors out of the middle of this — we’re still in the middle.”

Joe sez: As I said in my last blog post, what sort of reporter wouldn't call Robinson on her blatant stupidity?

Actually, Roxana, Amazon's offer DOES get authors out of the middle of this. And authors SHOULD be taking sides against Hachette, for not only getting them into this mess, but also refusing to compensate them as Amazon offered.

But Streitfeld gives Robinson's ridiculous dismissal equal weight to Amazon's proposal. Apparently because the Authors Guild bending over for Hachette isn't newsworthy.

Streitfeld: (Robinson) added. “From our publishers we want a fairer share of e-book revenues; from Amazon we want an end to predatory practices that unfairly threaten their competitors, as well as the continued existence of the printed book.”

Joe sez: So the Authors Guild wants a fairer share of ebook revenues, but Streitfeld doesn't ask what the Guild is doing to reach that objective. Streitfeld also doesn't ask Robinson how Amazon is supposed to negotiate with Hachette without using any leverage. Or how it is Amazon's job to encourage competition. Or how or why Amazon has to ensure that the paper market continues.

This kind of Streitfeldian reporting is ridiculous. What's next?

Today Unicef trucked 25,000 pounds of supplies to Hurricane Schlomo victims in Laurelstan to help with reconstruction efforts.

Opposing this humanitarian effort is the group FuelIsEvil. President Harry Nuts said, "Unicef is using trucks that operate on fossil fuels, which is greatly impacting global warming. If we continue to support massive efforts to help those in need, we'll destroy the earth."

I can't be the only one who sees how silly that is.

Did Streitfeld try to ask any Hachette authors if perhaps they'd like to be compensated monetarily? Is that not a story? Is "Hachette Refuses to Help Its Authors" not a good headline for some reason?

Streitfeld's next article is Amazon, A Friendly Giant as Long as It's Fed.

The point of this blog post is to show that Streitfeld is a propagandist on this Amazon/Hachette dispute. He's clearly anti-Amazon.

But he isn't in this post. He's pretty even-handed, and gives roughly equal time to both sides of the issue.

I'm a blogger, not a reporter. I don't get paid for this. My personality and opinions are supposed to shine through in my posts, so it serves me no purpose to give Streitfeld props when I'm trying to excoriate him. But I will, because I try to be fair.

So nice work, David Streitfeld, on this article. Why aren't they all like that?

Streitfeld returns to anticipated form here. This Streitfeld article was so one-sided, so biased, that Eisler and I fisked it in-depth.

David Steitfeld - An Embarassment to the New York Times

We weren't the only ones that lambasted Streitfeld. Somewhere else on the internet, someone coined the phrase "whale math" to make fun of Streitfeld's ridiculous suggestion that 906 signatures is greater than 7650.

"The petition has 7,650 signatures. By comparison, a 2012 petition calling on Amazon to ban the sale of whale and dolphin meat drew over 200,000 signatures."

Streitfeld's article was front page. He devoted it almost entirely to Douglas Preston's petition, and dismissed the opposing petition with 8x as many signatories as a "rambling love letter" to Amazon.

Streitfeld recently defended his whale math to Margaret Sullivan.

When established authors band together against the largest bookseller, he says, “it’s just a great story, period.” And he says that 900 of their signatures mean much more than “a petition that’s open to anyone on the Internet.” To treat them as equal would be false equivalency, he says.

As for his own viewpoint, he says: “I am on no side here. I view my role as opening up these questions.”

Barry Eisler refuted this nonsense in his recent blog post. Go read it.

It's worth noting that one of the earmarks of propaganda is dehumanizing the enemy and creating false images.

So 900 established authors mean much more than 8600 authors and readers. Makes no difference that some of the 8600 signatories on the anti-Hachette petition were authors who outsell many of the 900 signatories. Makes no difference that the anti-Hachette petition included readers, whose opinions don't seem to matter even though the anti-Amazon petition purported to be on behalf of readers.

Instead, Streitfeld points out that more people care about dolphins than books, but somehow doesn't think that's a false equivalency.

Then he says he's "on no side here".

You dismissed a petition with whale math, Streitfeld. Of course you're taking sides.

Next came Streitfeld's Orwell pieces. Hugh Howey obliterates them here and shows Streitfeld was being purposefully disingenuous here.

Have I made my point yet? Is calling Streitfeld a propagandist really stretching it? Or is he clearly spewing propaganda? What's next? How could he possibly raise the anti-Amazon sentiment he's propagating?

Amazon Takes Muppets off the Shelf - by David Streitfeld

That's not a joke. That's an actual Streitfeld newsworthy article.

Streitfeld: Eliminating the preorder button is thus a potent weapon for Amazon. It declined to take orders for Warner Home Video for several weeks at the beginning of the summer. And it has been engaged in a pitched battle with Hachette for months, causing some of the publisher’s authors to see their sales on the site drop by half.

Joe sez: Sweet Jesus on a Cinnamon Roll! Amazon is engaged in nefarious acts of capitalism!

I would have loved to have been a fly on the wall during that pitch meeting.


A serious looking David Streitfeld speaks to his editor, Suzanne Spector.

Streitfeld: It's happening again.

Spector: What is? Obama killing people in drone attacks without the approval of Congress? Snowden and Greenwald revealing more about the NSA's illegal surveillance? Greater depth about the CIA enhanced interrogation report?

Streitfeld: Bezos is targeting Muppets.

Spector: Hot damn! You know I submitted your Lego Batman piece to the Pulitzer committee for consideration. This sounds even more newsworthy.

Streitfeld: I'm thinking we run a picture of Jeff Bezos, Photoshopped to look like Bin Laden, shooting a crying Kermit the Frog in the face.

Spector: I like it. Or maybe Fozzy being waterboarded. Or some other enhanced interrogation technique.

Streitfeld: Remember; it's okay to call it torture from now on.

Spector: Oops, yeah. Forgot.


Joe sez: I could go on. Streitfeld harping on Amazon's Fire Phone, covering the non-story of Authors United sending a Fed Ex to Amazon's board of directors, Amazon's super-secret Campfire, devoting a full article to the nonsense spouted by Wylie and Le Guin, Amazon's treatment of Paul Ryan...

At what point does the NYT have to admit that this is indeed anti-Amazon propaganda? 

Let's get back to the definition of "newsworthiness".

More recently, the focus similarly remains on political and local issues; however, the news mass media now comes under criticism for over-emphasis on "non-news" and "gossip" such as celebrities' personal social issues, local issues of little merit, as well as biased sensationalism of political topics such as terrorism and the economy. The dominance of celebrity and social news, the blurring of the boundary between news and reality shows and other popular culture, and the advent of citizen journalism may suggest that the nature of 'news' and news values are evolving and that traditional models of the news process are now only partially relevant.

I'll opine that's clearly what is happening in this case.

Amazon is newsworthy in that it is a big, successful corporation, and everyone wants to read dirt about celebrities. When the NYT keeps quoting anti-Amazon morons without fair time for opposing common sense, devotes inches to Amazon's negotiations that harm Legos and Muppets, and throws journalistic integrity out the window, it is behaving more like TMZ than the Grey Lady. 

Perhaps that's why the influence the NYT once had to sway opinion is diminishing. Citizen journalists--bloggers--are the ones who are truly reporting on the Amazon/Hachette dispute. Bloggers are the ones digging for truths, exposing nonsense, taking authorities to task. 

There are no good guys and bad guys in any of this. Only individuals, groups, and companies, acting out of self-interest.

But self-interest can be enlightened. While benefiting yourself, you can also benefit others.

The Authors Guild, Authors United, and Hachette benefit some people, but harm others. The few they do benefit, benefit greatly. But they harm more than they help. 

Amazon has helped more authors earn money than any other company in history. Right now it could be argued that they are harming authors (even though I think the better argument is that Hachette is the company harming authors in this dispute.) The thousands of authors having their pre-order buttons removed is still a long way from the tens of thousands of authors making money via Amazon, many who never made money before (but still not as many people as those who care about whales).

The NYT could be taking Amazon's side occasionally, and it would still sell papers. The story is still compelling when told from the opposite side. Or from both sides equally.

Instead, they have been siding with the status quo old school establishment. Hugh Howey just did a terrific post about how odd this is, compared to how the NYT reports fairly on other topics.

I suppose that why I, and many others, get our publishing news from Howey, and Eisler, and Milan, and Penn, and Gaughran, and Passive Guy, and Mayer, rather than the New York Times.

But if reporters and editors listened to Sullivan, maybe that would change.


Anonymous said...

The NYT has been a propaganda machine for decades now. Only when they attack one's industry does one notice. Happened in mine recently: horse racing.

But all media is guilty of this bias. Bush with low approval ratings in year 6 of his presidency: 129 major stories, Obama the same - 7.

It's not a vast right wing conspiracy if the charges can be so easily quantified.

Joe Konrath said...

A reminder to check out Barry's post in case you haven't yet.

We wrote these in tandem as a one-two punch.

J.R. Pearse Nelson said...

Good coverage of the startlingly bad series from Streitfeld this year. I have no personal connection to what's happening with Amazon & Hatchette, except as one of the authors benefiting from Amazon's progressive publishing ventures. But from the outside it's been alternating between sad and comical to see how it's been covered.

Meanwhile ... lots of great books coming out, and tons of new features from Amazon, as they continue to change the game. It's a bright new world. :)

Anonymous said...

Beautiful dissection, Joe. Too bad you're an author, you would have made a great lawyer.


SpringfieldMH said...

Thanks for the time and energy you put into this Joe.

Let's not let NYT wiggle out of this by just focusing on and letting them scapegoat Streitfeld and Spector. This comes from the top, as witnessed by this June 3rd 2014 editorial by (drumroll please....) THE EDITORIAL BOARD).

All right thinking concerned peoples of the world were supposed to have saluted and obeyed such an infallible unbiased unconflicted declaration from the NYT gods.

The NYT gods clearly knew and approved of (and perhaps commanded?) Streitfeld's pieces.

SJArnott said...

"Streitfeld: Amazon wants to have it both ways, telling customers it has the book while discouraging them from buying it. This is why some Internet commentators are saying the real issue here is deception as defined by the FTC – “a representation, omission or practice that is likely to mislead the consumer acting reasonably in the circumstances, to the consumer’s detriment"...

However, no cause of action will exist if the purveyor is capable of actually selling the goods advertised, but aggressively pushes a competing product."

This is such astonishing BS I struggle to get my head round it.

Go to a grocery store and see the special offers advertised on the posters outside. Go inside and see a whole load of advertising for competing products. Bait and switch??

It's like the 'protection racket' comments in previous posts. A view of the world that's so distorted it's difficult to fathom.

Streitfeld is truly the Dali of trash journalism.

J.K. Brown said...

It's a good start, but I'll believe there are things changing at NYT only when the future articles match this tone. I think we'd all look silly if we were to believe this one article will change anything.

People are always going to swoon over what the big-name authors say, especially in the writing business. I'd almost say it's a direct conflict-of-interest, because those big names bring credibility to the NY writing media, every time an article is posted that supports an author everyone loves. As long as the big writers defend the big publishers without question, it will be very difficult to get an honest shake from the big media.

I agree with Anon#1 that propaganda is nothing new at the NYT. The mere fact this editor wouldn't say as much tells me things are not about to change. I'm unfortunately not as optimistic as Hugh Howey, and I really want to be.

Anon #2, I'm glad Joe stuck to writing, because I wouldn't be the author I am without his experienced advice.

Hairhead said...

Joe, Joe, Joe, don't you know you should never bring things like . . . facts . . . definitions . . . previous bad acts . . . and their own words . . . when dealing with one-sided hysterics? Especially those who claim *NOT* to be taking sides?

It only inflames them.

Then you can take a seat and warm your hands by flames . . . .

w. adam mandelbaum esq. said...

Anonymous-great lawyers don't dissect, they vivisect. Joe is great right where he is,fortunately for all indies.

Anonymous said...

Hey Joe,
Here is another angle for you to look at. If negotiations drag out, how many contracts is this going to cost Hachette?
If the escape clause requires sales to drop below X in a 3 month period, etc. Then running several months of non-negotiations might be enough to cause a number of rights reversals.

Maybe they will end up helping a few of their Authors with this negotiation after setting them free.


Tom Maddox said...

Great post!

It really points out the agenda that is driving Streitfeld.

Honestly though, I think it would be better without the little behind the scenes scripts. It would make it less entertaining but a more powerful document statement of the facts.

Joe Konrath said...

If the escape clause requires sales to drop below X in a 3 month period, etc.

LOL. Legacy contracts don't have escape clauses. It's next to impossible these days to declare a book out of print.

SJArnott said...

If the escape clause requires sales to drop below X in a 3 month period, etc.

The only escape is for the book to go out of print. In the old days this meant that there were no more copies left in the warehouse and the publisher had no intention of printing any more. Now all it takes for a book to be 'in print' is an ebook version available for sale on the publisher's website.

I have a number of books with traditional publishers, and as long as they're prepared to devote 250Kb of website memory to showcasing one of my titles, they control it till the day I die (plus 70 years).

A reasonable way forward would be to introduce time-limited contracts for ebooks (or performance-related ones, as you suggested) but the legacy publishers are very resistant to this kind of innovation.

Anonymous said...

It would be nice to know the financial interests of Streitfeld and NYT in the outcome of the
Amazon/Hachete dispute. Why is there such vigorous anti-Amazon propaganda? It's difficult to imagine there is no money involved somewhere?

Alan Spade said...

J.K. Brown said: "As long as the big writers defend the big publishers without question, it will be very difficult to get an honest shake from the big media."

I agree. One of the very few indie authors Streitfeld quotes in his articles is Hugh Howey, one of the most successful.

It seems to me that the New York Times, as History, is written by the victors, and only them. So, the victors like James Patterson are very welcomed to speak in its columns, while the idealist rabble would better stick to the blogs on the Internet.

Of course, one could argue that the authors who are one-sided toward Amazon are also following one of the victors of their piece of the world, the Internet.

This is one of the things I'm not completely at ease with, although you have to look how the victory is gained, and if it's by empowering a great number of authors, which Amazon does, it has certainly to be better than the way the traditional publishing works.

Ann Christy said...

Really enjoyed that one, Joe. And I really like the behind the scenes scripts. I get a cackle out of them!

Here's hoping that NYT sits up and starts actually...I don't know...using editors to review their stuff before it goes out looking like a kowtow to a particular publisher. And the ADS that's been going on is bordering on clinical over at the NYT lately.

Patrice Fitzgerald said...

Sharp and funny, both, Joe. Thanks for continuing to shine a light on this.

Off to read Barry's now...

Terrence OBrien said...

Streitfeld wrote it, but Suzanne Spector edited and approved it. Let's give Spector the credit she deserves.

Mir Writes said...

I used "propaganda" to describe these types of articles for a spell now. I thought it applied the first time I used it and I see it still applies.

So, yes, it's propaganda. These journalists have taken sides, slant the coverage, and leave out information that is on point and casts a better light on the other side (if they even research it to begin with, and maybe they don't give a shit about the other side, so figure why bother).

It's either incompetence in seeking the the facts/history or intentionally biased reporting to sway readers to a particular side and minimize or demonize the opposing side (propaganda).

And boy, have they piled on the emotion--and hyperbole. AU must carry boxes of tissues for all the woes are we and the cries of "the cultural sky is falling." And reporters just pass it on, unquestioningly. St. Doug and Holy Hachette vs. Bezos the Dragon and Indies the Envious Banshees.

And Streitfeld keeps his job. The Grey Lady must be that color from nausea these days.

Anonymous said...

I actually thought the coverage of the Amazon campfire was interesting. I had never heard of that before and I did think it was interesting.

Steven Zacharius said...

Joe, some legacy publishers do have "escape" clauses as you put it. In our more recent contracts when books are out of stock in the warehouse and are selling less than x amount of copies or x amount of dollars per royalty period; the book will be reverted once reversion is requested by the author. As far as life plus 70, we've been in business for 40 years and this has never been an issue. My General Counsel also informed me that with changes in the copyright law the author can ask for reversion after 35 years.

Anne Kinsey said...

For years, I was not able to publish my book directly to ibooks / Apple because I had to own an Apple computer.

I finally bought an Apple computer, and learned that I had to get my tax id approved AND I had to purchase ISBN numbers.

Amazon, in contrast, makes it very very easy for me to upload a book and put it for sale.

Given the logic some of those NYT articles, wouldn't Apple be guilty of stifling authors and destroying literature and creativity and and making it hard for authors to earn a living?

As an aside, among the stupid things Shatzkin said in his screed against Amazon "defenders" is that Amazon keeps 30% for doing nothing and adding no value.

As if it doesn't cost a fortune to maintain the website ( with customer service including a call back in 5 seconds if customers have any trouble with anything at all.

Libby Hellmann said...

Hi, Joe. Just left this comment on Barry's blog but wanted you to see it too -- You guys have been doing some fabulous work.

Here's my question: Streitfeld's writing has been SO manipulative and dishonest, even by the most basic journalistic standards, that I've got to wonder how his stuff got through his editor. What was she thinking? How could she possibly justify his one-sidedness?

When I worked in journalism, I was taken to the woodshed whenever I used a loaded adjective.
Why are we not taking to task Streitfeld's boss, the headline writer, and the editor of the section? Sure, Streitfeld was/is a lousy reporter, but what about his superiors? Were they asleep at the wheel? Or didn't they understand the issue themselves?

You touched on it (very cleverly) btw, but I'd sure like to hear their rationales.

Jim Sefl said...

Joe, great post. I also think it was wise to take a Sauron approach to the ever-increasing number of Streitfeld libel articles.

One fisk to rule them all,
One fisk to find them,
One fisk to bring them all
And in the truth bind them.

Dusty White said...

Joe, I must protest!

I have devoted the time (30 minutes for me) to read your entire article, and to click on various links within it, and yet I find two glaring omissions. This is an outrage! Both omissions appear in the following paragraph:

"Amazon has helped more authors earn money than any other company in history. Right now it could be argued that they are harming authors (even though I think the better argument is that Hachette is the company harming authors in this dispute.) The thousands of authors having their pre-order buttons removed is still a long way from the tens of thousands of authors making money via Amazon, many who never made money before (but still not as many people as those who care about whales)."

Your careless omission of the word more in this sentence skews the entire bias of this article: "Amazon has helped more authors earn [MORE] money than any other company in history." I believe the sentence reads both factually and correctly now.

The second omission is as follows: "The thousands of authors having their pre-order buttons removed is . . ."

Joe, Joe, Joe (sigh). You failed to insert that any device (such as a "pre-order button") explicitly designed to extract both a binding agreement and liquid assets (cash) from a "potential" customer based solely on the marketing promise of the eventual availability of a product that has not yet come into existence is nothing more than a capitalistic machination to fund the creation and distribution of said product, and therefore cannot be construed as actual established income to the entity (in this case "author") who would possibly* accrue royalties (paid twice a year, after returns, advances, and all fees are discounted) if said product actually makes its way successfully to the market—and then the previously agreed upon transaction is in fact honored by the consumer at that much later date. Checks bounce, email accounts change, and people die (sadly, but would they still be forced to complete the purchase from their heavenly abode?).

*According to super-agent G. Larsen in one of his books to authors, the accounting practices of legacy publishers make the record companies of the United States look like girl scouts.

In other words Joe, it's worse than you so charitably describe. Amazon has NOT yet taken candy from the screaming babies, nor actual earned income from any author's pocket. The spin on this story from the wackadoodles is so thoroughly dishonest that they are in danger of a BILLION dollar libel suit when this all washes out. Other than those two points, I must say that you are an engaging and articulate activist for the voice of sanity in a morass of blatant propaganda. "Dude! You rock!"

Anonymous Pinhead said...

I have to call you out on this one Joe:

"Amazon suggesting that readers might enjoy a book from another author “instead” is unproven."

On the day Michael Sullivan blooged about this, I visited the page for his books and saw *exactly* that banner. Unfortunately, I did not save screenshots, so this comment is not "proof" for you, but if you investigated this claim at all, it shouldn't be hard to find collaborative voices. The banner was really over the top, (apparently, even amazon thought so, since that particular tactic did not last long.)

Joe Konrath said...

The banner was really over the top, (apparently, even amazon thought so, since that particular tactic did not last long.)

I've seen a few banners over the book page (though never pops-ups obscuring the page, as Authors United has declared, or using the word "instead".)

I'd love to see one. Anyone have a screen shot?

But as I said in previous comments, if Amazon is doing that, how is that different than a grocery store having a sale for Post Raisin Bran, with a big display and advertising, on the shelf right next to the Kellogg's Raisin Bran?

Also, unlike cereal, ebooks aren't zero sum. If I go looking for a Preston book, and see a big banner for something similar, why does that mean I'll buy that similar book and not Preston? I'd likely buy both, and be happy for the recommendation.

But then, in earlier comments, I also made the point that Amazon is allowed to advertise on its website however it wants to.

Nirmala said...

I found Daniel Barrett's comment on Hugh's blog helpful in putting this in perspective:

" Don’t make the mistake of thinking that this isn’t important. When the Public Editor essentially calls you out in print (however politely) for your biased coverage, you are being reprimanded in a very public and humiliating way. This is a journalistic spanking of the highest order for Mr. Streitfeld. More importantly, it will serve as “cite-able” validation to those of us who have been bemoaning the biased coverage in many other outlets, not just the Times, and will serve as a warning to editors everywhere to double-check their reporting on the subject. This is a rather big deal."

Even though it is easy to see how Sullivan's critique did not go far enough, it is still pretty amazing that the NYT so publicly criticized its own coverage of this issue, and that means the paper clearly is publicly shaming Streitfeld, even if he was given the opportunity to defend himself, which he then used to dig an even deeper hole for himself.

Jason Chatraw said...

Joe, you seriously need to teach a journalism course. How you excoriated this reporter's supposed attempt at journalism is how I was trained to write. Even something as simple as using the word "mere" or "just" are no-nos as the readers are supposed to be able to discern what's happening by simply reading the facts for themselves. The fact that this woeful reporting gets by any gatekeeper there disappoints me.

Jill James said...

As writers, we (the generic we) have to choose our words wisely. Each has weight to be considered. I believe the NYT knew exactly what they were saying.

Nirmala said...

It appears that David Streitfeld is not reforming his ways, based on this latest article:

He is still spinning an anti-Amazon viewpoint, and taking quotes out of context. He even quoted me (!) without really explaining the context of the quote. I guess he is trying to be more "balanced" by quoting people on both sides of the issue, but that does not in and of itself make for a balanced story.

Nirmala said...

Streitfeld did link to The Passive Voice several times, but the extra traffic seems to have crashed the site....I just tried several times to get on the site, with no success.

Too bad. He was linking to some posts that tore apart his own reporting.

Steven M. Moore said...

Hey Joe,
The bias continues. In today's NYT (10/13), another blow is struck for Hachette. I don't remember whether it was written by Streitfeld though, but that's not important. I guess this is all consistent because they weren't too supportive of James Risen either (although he still has a job). It used to be that reporting was more objective and the subjective op-ed stuff was left for the editorial page. I wonder if I can subscribe to the Washington Post living in the NYC area?
Take care,

Livia Rook said...

Ethically, do you want to do business with a company that is capitalism at its very worst?

Of course not. That's why I got my rights back from Hachette and now self-pub via Amazon. Duh.

I spat my tea out! :)